Privacy Policy - SalonGoGo Partner

1. Information We Collect

We collect the following information to provide seamless services to our partners:

Salon Name / Owner Name

Mobile Number / Email Address

Business Address

Bank Account / UPI Details (for settlements)

Booking and transaction history

Device and login information

2. How We Use Information

Manage salon bookings accurately.
Process partner payouts and settlements efficiently.
Verify business accounts for safety.
Improve app functionality and user experience.
Prevent fraud, scams, and unauthorized access.
Provide dedicated customer and partner support.

3. Partner Payments & Settlements

SalonGoGo Partner processes settlements through trusted and secure payment providers such as PayU.

Settlement Timeline: Eligible settlements will be transferred to the partner's registered bank account. Standard settlement timelines may take T+1 to T+7 working days depending on banking systems.

4. Booking & Platform Charges

SalonGoGo provides a digital ecosystem where customers can book services, pay online, or choose cash on delivery. Partners agree to accept all valid bookings.

Booking Type	Platform / Service Charges	Deduction Source
Cash Payment	3% to 5%	Deducted from partner wallet / settlement balance
Online Payment	Approx. 3%	Deducted before final settlement (Gateway fees included)

Partner Wallet System: Used for managing commission deductions, promotional charges, subscription plans, and settlement tracking.

5. Refund & Cancellation Policy

Customers may cancel bookings anytime before the scheduled appointment time.
Refunds to customers are strictly subject to individual salon cancellation policies.
In case of a technical payment failure, refunds are processed automatically within 3–10 business days.
If a booking is cancelled or refunded, applicable platform fees may remain non-refundable.

6. Taxes & Prohibited Activities

Taxes & GST

Partners are solely responsible for their own applicable GST compliance, local tax obligations, and legal invoicing requirements under **Indian Law**.

Prohibited Activities

We maintain a zero-tolerance policy. The following activities will lead to immediate account lock or settlement freeze:

Fake Bookings Fraudulent Transactions Misleading Pricing Payment Abuse

7. Data Safety & App Permissions

We secure your data using encrypted HTTPS/SSL communication, robust authentication systems, and restricted database access. We do not sell personal user information.

Required App Permissions:

Internet Access Camera (Document Upload) Storage Access Notifications

Google Play Store Data Safety: Data encrypted in transit • Users can request account deletion • Limited data sharing with payment providers only.

8. Rights & Account Suspension

Your Rights: Partners have full rights to update business details, manage listings, and request account deletion at any time via support.

No Banking Service Disclaimer: SalonGoGo operates strictly as a technology and booking facilitation platform. It is NOT a bank or an RBI-authorized financial institution.

9. Support & Policy Updates

SalonGoGo may update this privacy policy at any time. Continued use of the platform means acceptance of the updated terms.

Have Questions? Contact Us:

caresalongogo@gmail.com

www.salongogo.com